*** IMPORTANT UPDATE ***
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EBPC HOLDING SERVICETo save on shipping costs, why not ask us to HOLD ONTO your purchase if it is not needed right away.
You can ask us to send it at any time (subject to restrictions) - or if other pots or furniture take your fancy, you can add them to the pots we hold for you. When ready, you will only pay one shipping cost for your purchases, a process which has already saved many EBPC customers from multiple shipping costs!
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EBPC Hassle-free Purchase & Returns Policy
Purchasing EBPC Pots & Products
Online - Pots can be purchased from the EBPC shop, or via the SHOP link above.
- For your convenience, we take cards and Paypal.
- Pots can be reserved with a 20% deposit. (Please message first)
Trade Shows - Pots can also be purchased from EBPC at various trade shows and pot talks around U.K. & Europe. We hope to see you soon!
Online - Pots can be purchased from the EBPC shop, or via the SHOP link above.
- For your convenience, we take cards and Paypal.
- Pots can be reserved with a 20% deposit. (Please message first)
Trade Shows - Pots can also be purchased from EBPC at various trade shows and pot talks around U.K. & Europe. We hope to see you soon!
Delivery - EBPC deliver worldwide. At checkout you can chose delivery as below, or we can deliver to certain trade shows for no extra charge.
1. Delivery Options
Pots are delivered either by:
U.K. Royal Mail 1st Class 1 - 3 days
Europe Airmail 3 - 5 days
International courier 5 - 14 days
2. By appointment - In-store pickup or collect at talks / shows etc. - Please contact us before purchase! (Option at checkout)
3. Please HOLD until I buy more. - An option to combine and save on shipping costs.
1. Delivery Options
Pots are delivered either by:
U.K. Royal Mail 1st Class 1 - 3 days
Europe Airmail 3 - 5 days
International courier 5 - 14 days
2. By appointment - In-store pickup or collect at talks / shows etc. - Please contact us before purchase! (Option at checkout)
3. Please HOLD until I buy more. - An option to combine and save on shipping costs.
Refunds & Returns
Thank you for purchasing from the EBPC!
There is no extra charge for 'packing costs', however we pack pots with extreme care; using environmentally friendly materials. A pot is yet to arrive 'damaged'! In the unlikely event there is an issue however, please be assured you are well covered!
All purchases are guaranteed against any damage or loss in the post.
- If any pots arrive broken or are lost in the post, EBPC customers immediately receive a 100% refund including postage costs.
- In the unlikely event a pot arrives with minor damage (e.g. a small chip), the customer will have the option to:
* Return the pot with a full refund, or
* Keep the pot with a mutually agreeable partial refund.
- Should a customer decide they don't like a pot, they will have the option to return the pot for a full refund (minus shipping). Refunds are given as soon as the pot arrives back to us undamaged within 28 days.
The EBPC represents many of Europe's finest bonsai potters, and as such, we are dedicated to high levels of customer service.
We will always endeavour to resolve any issue you might have with speed and courtesy.
Thank you for purchasing from the EBPC!
There is no extra charge for 'packing costs', however we pack pots with extreme care; using environmentally friendly materials. A pot is yet to arrive 'damaged'! In the unlikely event there is an issue however, please be assured you are well covered!
All purchases are guaranteed against any damage or loss in the post.
- If any pots arrive broken or are lost in the post, EBPC customers immediately receive a 100% refund including postage costs.
- In the unlikely event a pot arrives with minor damage (e.g. a small chip), the customer will have the option to:
* Return the pot with a full refund, or
* Keep the pot with a mutually agreeable partial refund.
- Should a customer decide they don't like a pot, they will have the option to return the pot for a full refund (minus shipping). Refunds are given as soon as the pot arrives back to us undamaged within 28 days.
The EBPC represents many of Europe's finest bonsai potters, and as such, we are dedicated to high levels of customer service.
We will always endeavour to resolve any issue you might have with speed and courtesy.
Thank you for supporting the EBPC and European bonsai pottery.
